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Frequently Asked Questions

Everything you need to know about our online safety training, certification and compliance.

Compiled in line with recognised standards & guidance

Our online safety courses are benchmarked to the requirements of:

Courses & Training
Are your courses Suitable for workplaces across Ireland?

Yes. Every course is HSA-aligned and recognised, and our certificates are used by workplaces across Ireland.

Is there a time limit to complete a course?

No. Once purchased, you have access to the course material and can learn at your own pace, pausing and resuming whenever you like.

Can I take a course on my phone or tablet?

Yes. Our platform is fully responsive and works on smartphones, tablets, laptops and desktops. Start on one device and continue on another — your progress saves automatically.

Are courses available in other languages?

Yes. The platform supports 20+ languages including English, Polish, Romanian, Lithuanian, Portuguese, Spanish, French and German.

What if I don't pass the assessment first time?

No problem — you can retake the assessment as many times as you need at no extra cost, with feedback to help you revise any areas you missed.

Certificates
How quickly do I receive my certificate?

Instantly. The moment you pass the final assessment your PDF certificate is ready to download. Print it, email it, or save it straight to your phone.

How long is the certificate valid for?

Most certificates are valid for around three years from the date of completion — the standard recognised period for health and safety training in Ireland. We'll remind you before it's due for renewal.

How does an employer verify a certificate?

Every certificate carries a unique validation code. Employers can confirm it instantly on our Verify Certificate page — handy for site inductions and audits.

Where do I find my certificate later?

Log in to your account from the top right of our website and download a copy of your certificate any time you need it.

Payments & Refunds
What payment methods do you accept?

We accept all major credit and debit cards including Visa and Mastercard. All payments are processed securely via Stripe over an SSL-encrypted connection.

My payment was declined — what should I do?

Payment declines are usually decided by your bank. We recommend contacting your bank directly to find the reason, then trying again. If it persists, email [email protected].

Do you offer refunds?

If you have not yet completed your course, you can request a refund at any time and we'll process it promptly. Once a course is completed and a certificate issued, a refund can only be provided if the certificate is cancelled and the training record removed.

Teams & Business
Do you offer discounts for teams?

Yes. Bulk pricing starts at 6 courses and rises to for. We also offer course bundles at €100 for five courses. See our business page for team pricing.

Can I track my team's progress?

Yes. Open a free business account to add employees, assign courses, watch completions update in real time, and bulk-download certificates for audits — all from one dashboard.

Still have questions?

Our support team is on email and chat, and we usually reply within the hour.

Contact Support →
Map of Ireland - online training available in every county

Study from any town, certified in every county

Take your course online from Dublin, Cork, Galway, Limerick, Waterford, Sligo - or any town in Ireland. Learn at your own pace on any device, and finish with an instant HSA-aligned certificate that's accepted in every county, nationwide.

  • Study from any city or town
  • Accepted in every county
  • Instant PDF certificate
  • Any device, anytime
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